Reference

Your Rights and Our Legal Commitments

8ipl operates under a defined legal framework that sets out how your account data is handled, what governs your use of the platform, and how disputes are addressed…

Terms of UsePrivacy PolicyAccount Data RightsJurisdiction-Dependent AccessDispute Resolution

Explore Lobby Read FAQ

How Our Legal Terms Apply to You

8ipl Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with us, you enter into a binding agreement governed by the terms published on this page. These terms determine what data we collect, how long we retain it, and under what conditions you may request its deletion or correction. Our policies

1
are written to reflect the legal environment applicable to India, and where local statutes create specific obligations — such as those related to data localisation or consumer protection — we align our practices accordingly. Payment context matters here too: when you transact via UPI, Paytm or
2
PhonePe, the data generated by those transactions is handled under the same policy framework and retained only as long as legally required. We do not share your financial data with third parties beyond what settlement and fraud-prevention obligations require.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

LEGAL CONTACT PATHS

Reach Us on Any Legal or Policy Matter

If you have a question about our terms, want to exercise a data right, or need to raise a legal concern, the channels below connect you directly to the right team.

Email Legal Team Write to our dedicated legal address for formal requests including data deletion, account closure confirmation, dispute notices, and policy clarification. We log every request and respond within seven business days with a case reference.

Live Chat Support Our support agents are available around the clock via live chat and can triage your legal or policy question immediately. Complex matters are escalated internally and handled by the compliance team with a written response to follow.

Help Centre Portal The help centre portal lets you submit a formal policy request, track its status, and download copies of your account data history. All submissions are timestamped and stored against your account record for audit purposes.

HOW WE HANDLE POLICY

Data Handling, Security and Account Rights at 8ipl

Our legal and compliance practices are built around transparency and user control.

Data We Collect

We collect only the data required to operate your account: identity details for verification, transaction records for UPI, Paytm and PhonePe settlements, and session logs for security. We do not collect or store biometric data beyond what identity verification requires.

Cookie Policy

We use functional and analytics cookies to keep your session active and understand how features are used. You can manage cookie preferences from your account settings at any time; restricting analytics cookies does not affect your ability to use the platform.

Account Security Practices

Accounts are protected by two-factor authentication, session-timeout controls, and login-anomaly detection. If we detect an access pattern that does not match your usual behaviour, we will pause the session and notify you via your registered contact details.

Data Retention Periods

Transaction records are retained for the period required by applicable Indian financial regulations, typically five to seven years. Account profile data is deleted within thirty days of a verified account closure request, unless a legal hold requires us to retain it longer.

Who to Contact and How

Our Data Protection contact can be reached via the legal email address listed in the support section. For formal requests — correction, deletion, portability — use the help centre portal so your submission is logged and trackable from the moment you send it.

Requesting Changes to Your Data

Submit a data-correction or deletion request through the help centre portal with your account ID. We verify your identity before making changes, and we confirm completion in writing. You can also request a full export of your account data at any time.

Frequently Asked Legal and Policy Questions

The questions below address what our terms cover, how your data is handled, and what steps to take if you want to exercise your rights or raise a concern. If your question is not answered here, contact our legal team directly.

Your use is governed by the Terms of Use published on this page, together with the Privacy Policy. These documents collectively define your rights, our obligations, and the rules that apply to all account activity. They are updated periodically and you will be notified of material changes.

Yes. Submit a data portability request via the help centre portal with your account ID and verified contact details. We compile and deliver your data export within fourteen days of identity verification. The export covers profile data, transaction history and session logs.

Use the data-deletion form in the help centre portal. After we verify your identity, deletion is completed within thirty days. Records subject to a legal retention obligation — such as transaction logs required under Indian financial regulations — are excluded from deletion until that obligation lapses.

Payment data from UPI, Paytm and PhonePe transactions is retained only as long as settlement, reconciliation and applicable regulatory obligations require. It is not shared with third parties beyond the payment processor and fraud-prevention systems directly involved in the transaction.

Raise a formal dispute via email to our legal team or through the help centre portal. We acknowledge disputes within one business day and provide a substantive response within seven. Where a dispute cannot be resolved internally, our terms set out the applicable escalation process.

Access depends on local law and is available where local law permits. It is your responsibility to confirm that accessing the platform is lawful in your specific state or territory before opening an account. Our terms do not override local legal restrictions.

Submit a correction request via the help centre portal, including your account ID and the specific field you want corrected. We verify the request against your identity documents and confirm the update in writing, usually within five business days of verification.

Your Rights and Our Legal Commitments

Reach Us on Any Legal or Policy Matter

Data Handling, Security and Account Rights at 8ipl

Data We Collect

Cookie Policy

Account Security Practices

Data Retention Periods

Who to Contact and How

Requesting Changes to Your Data

Frequently Asked Legal and Policy Questions

01 What governs my use of the 8ipl platform?

02 Can I request a copy of the data 8ipl holds about me?

03 How do I request deletion of my account data?

04 How is my UPI or Paytm transaction data handled?

05 What happens if I dispute a charge or a policy decision?

06 Is access to 8ipl available everywhere in India?

07 How do I correct inaccurate information on my account?

Related Pages